Refund Policy

This Return Policy applies to all products purchased through Merch (mer.ch)

Our Return Policy forms part of, and must be read in conjunction with, our Terms and Conditions, Privacy Policy and Shipping Policy. We reserve the right to change this Refund Policy at any time.

Only returns and refunds are made, once the product has reached its destination and has been received by the buyer, no returns or refunds are made for products that are in transit to be delivered or have not yet been delivered.

Our Return Policy does not affect your statutory rights.

 

RIGHT OF REVOCATION

You have the right to revoke the purchase within fourteen (14) days without having to state any reasons for this. The deadline period for revocation is fourteen days from the day on which you, or a third party appointed by you, who is not the carrier, took possession of the last of the goods.

According to the applicable consumer protection rules and unless the parties agree otherwise, the right of revocation does not apply for the supply of goods that are not ready-made and for which an individual choice or requisition by the consumer is decisive for their manufacturing, or which are evidently tailor-made to the personal requirements of the consumer. Because our products are personalized products, the right of revocation is determined by this Return policy and our Terms and Conditions.

 

RETURNS AND REFUNDS

Because our products are customized products, manufactured according to each customer's request, we do not offer refunds. We provide a detailed description and specific instructions on how to measure and choose the right size. Please check the product size, colors and other variations, before ordering the product. We cannot offer a refund, or exchanges for incorrect sizes.

We only make returns and refunds for products that don’t correspond to the description, wrong products, defective or damaged products. Check the product once you have received it. In case of damages, defects or incorrect product, please contact us via email, we need you to attach photos of the product.

For returns or refunds in case of defective, damaged or incorrect products, please send us an email at:

 

hi@mer.ch 

 

CONDITIONS OF RETURN

  • We will need to know your order number.
  • Items must be in its original condition (unmarked, unaltered, and undamaged).
  • All returns must be accompanied with your invoice as proof of purchase.
  • Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods. Please package the product securely.
  • “Merchandise” reserves the right to reject any returns which do not comply with our Return Policy. Returns that do not fulfil our Return Policy may be shipped back to the client at their own cost.

 

DEFECTIVE OR DAMAGED PRODUCTS

We do our best and our best effort to prevent any damage to your goods during transit it is possible that problems may arise. We apologize for the inconvenience presented; our goal is always to provide the best service. We only replace items if they are defective or damaged. If you need to exchange it for the same item or you need a refund, please send us an email, with one or more photos attached of the product damage or defect.

 

 

PROCESSING YOUR REFUND

Once your return has been received and accepted, the refund may take up to 14 days to process. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method (PayPal, Stripe and QuickPay).

 

 

CONTACT US

 

If you have questions about this Return Policy, please contact us through our contact page or contact at:

 

hi@mer.ch 

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